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support@lorofina.com

Loro & Fina

Loro & Fina support center

Yes, we offer refunds and exchanges within 70 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible and wi

Yes, we offer refunds and exchanges within 70 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible and will only be refunded as store credit. For returns or exchanges, please contact our customer support at support@lorofina.com<a href="mailto:hey@lorofina.com,">,</a> or&#xA0;log into your customer account on our website. Select the order and the specific items you wish to return.Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 business days. Refunds may take additional time to appear in your account, depending on your financial institution.Customers are responsible for the return shipping cost unless the return is the result of an error on our part or the product proves to be defective/incorrect. Please note that delays in shipping due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return via your customer account.In the event that your package arrives damaged, defective or contains the wrong colour/size, we will cover the cost of the return shipping. You will receive a voucher code that can be used during the return process. For all other return reasons not specified above, the customer will be responsible for the return shipping costs. We recommend using a traceable method to send back the item.

Do you offer refunds or exchanges?

At Loro & Fina, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@lorofina.com with your order number and any relevant detai

<h3 id="lost-packages">Lost packages</h3>At Loro &amp; Fina, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@lorofina.com with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at hey@lorofina.com and include photos of the damaged items or package, please do not immediately raise a chargeback as this may result in further legal action.&#xA0;We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 14 business days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow 14&#xA0;business days for the refund to reflect in your account.

When will I get my refund?

Land (A-Z). Processing time (working days). Delivery time (working days). Processing time. Orders are usually processed within 1-3 working days from the day of purchase, excluding weekends and public holidays. During peak season or promotional period

<table id="isPasted"><thead><tr><th>Land (A-Z)</th><th><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'; color: #ffffff}
</style>Processing time (working days)</th><th><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'; color: #ffffff}
</style>Delivery time (working days)</th></tr></thead><tbody><tr><td>Australia&#xA0;</td><td>2</td><td>3 - 11</td></tr><tr><td>Austria</td><td>2</td><td>3 - 11</td></tr><tr><td>Belgium</td><td>2</td><td>3 - 9 </td></tr><tr><td>Canada</td><td>2</td><td>3 - 11</td></tr><tr><td>Denmark</td><td>2</td><td>3 - 11 </td></tr><tr><td>Finland</td><td>2</td><td>3 - 11</td></tr><tr><td>France</td><td>2</td><td>2 - 7 </td></tr><tr><td>Germany</td><td>2</td><td>2 - 7 </td></tr><tr><td>Greece</td><td>2</td><td>3 - 11</td></tr><tr><td>Ireland</td><td>2</td><td>3 - 11</td></tr><tr><td>Italy</td><td>2</td><td>3 - 11</td></tr><tr><td>Netherlands</td><td>2</td><td>2 - 7 </td></tr><tr><td>Norway</td><td>2</td><td>3 - 11</td></tr><tr><td>Poland</td><td>2</td><td>3 - 11</td></tr><tr><td>Portugal</td><td>2</td><td>3 - 11</td></tr><tr><td>Spain</td><td>2</td><td>3 - 11</td></tr><tr><td>Sweden</td><td>2</td><td>3 - 11</td></tr><tr><td>Switzerland</td><td>2</td><td>3 - 9</td></tr><tr><td>United Kingdom</td><td>2</td><td>3 - 9</td></tr><tr><td>United States</td><td>2</td><td>2 - 8</td></tr></tbody></table>&#xA0;Processing timeOrders are usually processed within 1-3 working days from the day of purchase, excluding weekends and public holidays. During peak season or promotional periods, processing time may vary. We appreciate your patience during these periods.Time of deliveryDelivery times vary depending on the delivery method chosen and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or problems with the shipping company may affect delivery times.Change of addressIf you wish to change the delivery address of an order already placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for delivery.Cancellation of an orderWe endeavour to dispatch orders as quickly as possible. Once processing has started, your order will be on its way to you in no time. You have 2 hours from the time you place your order to request a cancellation. Just contact our friendly customer service team via live chat or email support@lorofina.com with your order number to hand, and we&apos;ll do the rest.

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Do you offer refunds or exchanges?

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