Do you offer refunds or exchanges?Updated 4 months ago

Yes, we offer refunds and exchanges within 70 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible and will only be refunded as store credit.

For returns or exchanges, please contact our customer support at [email protected], or log into your customer account on our website. Select the order and the specific items you wish to return.

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 business days. Refunds may take additional time to appear in your account, depending on your financial institution.

Customers are responsible for the return shipping cost unless the return is the result of an error on our part or the product proves to be defective/incorrect. Please note that delays in shipping due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return via your customer account.

In the event that your package arrives damaged, defective or contains the wrong colour/size, we will cover the cost of the return shipping. You will receive a voucher code that can be used during the return process. For all other return reasons not specified above, the customer will be responsible for the return shipping costs. We recommend using a traceable method to send back the item.