See below the most frequently asked questions. Is your question not listed? Our customer service team is available 24/7 to answer all your questions.
support@lorofina.com

Loro & Fina

Loro & Fina support center

Do you offer refunds or exchanges?

What if my package gets lost or arrives damaged?

When will I get my refund?

How long does delivery take?

How do I track my order?

What is your cancellation policy?

How much does shipping cost?

What do I do if my item(s) arrives damaged?

How do I cancel my order?

How do I make a return?

My order was marked delivered but it’s not here.

Yes, we offer refunds and exchanges within 70 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible and wi

Yes, we offer refunds and exchanges within 70 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible and will only be refunded as store credit. For returns or exchanges, please contact our customer support at support@lorofina.com<a href="mailto:hey@lorofina.com,">,</a> or&#xA0;log into your customer account on our website. Select the order and the specific items you wish to return.Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7 business days. Refunds may take additional time to appear in your account, depending on your financial institution.Customers are responsible for the return shipping cost unless the return is the result of an error on our part or the product proves to be defective/incorrect. Please note that delays in shipping due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return via your customer account.In the event that your package arrives damaged, defective or contains the wrong colour/size, we will cover the cost of the return shipping. You will receive a voucher code that can be used during the return process. For all other return reasons not specified above, the customer will be responsible for the return shipping costs. We recommend using a traceable method to send back the item.

At Loro & Fina, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@lorofina.com with your order number and any relevant detai

<h3 id="lost-packages">Lost packages</h3>At Loro &amp; Fina, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at support@lorofina.com with your order number and any relevant details. <h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at hey@lorofina.com and include photos of the damaged items or package, please do not immediately raise a chargeback as this may result in further legal action.&#xA0;We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 14 business days for the refund to reflect in your account.

Once your return has been received and processed, you will be notified via email when the refund has been issued.Please allow 14&#xA0;business days for the refund to reflect in your account.

Land (A-Z). Processing time (working days). Delivery time (working days). Processing time. Orders are usually processed within 1-3 working days from the day of purchase, excluding weekends and public holidays. During peak season or promotional period

<table id="isPasted"><thead><tr><th>Land (A-Z)</th><th><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'; color: #ffffff}
</style>Processing time (working days)</th><th><style type="text/css" id="isPasted">
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'; color: #ffffff}
</style>Delivery time (working days)</th></tr></thead><tbody><tr><td>Australia&#xA0;</td><td>2</td><td>3 - 11</td></tr><tr><td>Austria</td><td>2</td><td>3 - 11</td></tr><tr><td>Belgium</td><td>2</td><td>3 - 9 </td></tr><tr><td>Canada</td><td>2</td><td>3 - 11</td></tr><tr><td>Denmark</td><td>2</td><td>3 - 11 </td></tr><tr><td>Finland</td><td>2</td><td>3 - 11</td></tr><tr><td>France</td><td>2</td><td>2 - 7 </td></tr><tr><td>Germany</td><td>2</td><td>2 - 7 </td></tr><tr><td>Greece</td><td>2</td><td>3 - 11</td></tr><tr><td>Ireland</td><td>2</td><td>3 - 11</td></tr><tr><td>Italy</td><td>2</td><td>3 - 11</td></tr><tr><td>Netherlands</td><td>2</td><td>2 - 7 </td></tr><tr><td>Norway</td><td>2</td><td>3 - 11</td></tr><tr><td>Poland</td><td>2</td><td>3 - 11</td></tr><tr><td>Portugal</td><td>2</td><td>3 - 11</td></tr><tr><td>Spain</td><td>2</td><td>3 - 11</td></tr><tr><td>Sweden</td><td>2</td><td>3 - 11</td></tr><tr><td>Switzerland</td><td>2</td><td>3 - 9</td></tr><tr><td>United Kingdom</td><td>2</td><td>3 - 9</td></tr><tr><td>United States</td><td>2</td><td>2 - 8</td></tr></tbody></table>&#xA0;Processing timeOrders are usually processed within 1-3 working days from the day of purchase, excluding weekends and public holidays. During peak season or promotional periods, processing time may vary. We appreciate your patience during these periods.Time of deliveryDelivery times vary depending on the delivery method chosen and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or problems with the shipping company may affect delivery times.Change of addressIf you wish to change the delivery address of an order already placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for delivery.Cancellation of an orderWe endeavour to dispatch orders as quickly as possible. Once processing has started, your order will be on its way to you in no time. You have 2 hours from the time you place your order to request a cancellation. Just contact our friendly customer service team via live chat or email support@lorofina.com with your order number to hand, and we&apos;ll do the rest.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number into our tracking page or click on the item &quot;track order&quot; in the top header.Tracking information may not be immediately available after your order is placed. It can take up to 48 for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

Orders can be canceled within 6. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order

Orders can be canceled within 6.Please email our team with your cancellation request as soon as possible.You will receive confirmation of your cancellation if we&#x2019;re able to make it happen.After this period, we may not be able to cancel your order as it might already be in processing or shipment.If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

Free shipping on orders above €70 | €4,95 shipping on orders below €70. *No additional import duties or tariffs will be imposed. Please allow us the following shipping times:. Standard shippingProcessing time: 1-2 dayShipping time: (3-9 business days

Free shipping on orders above &#x20AC;70&#xA0;|&#xA0;&#x20AC;4,95 shipping on orders below &#x20AC;70.*No additional import duties or tariffs will be imposed.Please allow us the following shipping times:Standard shipping Processing time:&#xA0;1-2 day Shipping time:&#xA0;(3-9 business days)*Express shipping (if available) Processing time:&#xA0;1-2 day Shipping time:&#xA0;(2-3 business days)*Pick-up in store (if available) Processing time:&#xA0;1 day Shipping time:&#xA0;(1-2 business days)*Return or exchange your order within&#xA0;70-days*&#xA0;from date of receiving the item.Item must have original tags and packaging, be unworn and unwashed *70-day&#xA0;return policy is not applicable to personalised items.

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at support@lorofina.com. Please include your order number and the reason for cancellation in your message. Orders can only be

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at&#xA0;support@lorofina.com. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Returns must be initiated within 70 of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at support@lorofina.com to initiate the return process with your order number and details about th

Returns must be initiated within 70 of receiving your order. Items must be unused and in the original packaging. <h3 id="return-by-mail">Return by mail</h3>Reach out to our customer support team at support@lorofina.com to initiate the return process with your order number and details about the item you wish to return.&#xA0;Note: return costs are for the customer, we may charge a restocking fee. <h3 id="return-in-store">Return in store</h3>You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached. <h3 id="refund-process">Refund process</h3>Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. <h3 id="non-returnable-items">Non-Returnable items</h3>Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive.If you still are unable to locate the package, please reach out to the carrier.If you need additional assistance, please email our team.

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